Terms of Service

LMC TECH LTD

Last updated: 26 July 2026

1. About us and these terms

These terms govern your use of our websites, software, and services. By using them, or by entering into a contract with us, you agree to these terms. If you do not agree, please do not use them.

Registered in England and Wales.

2. Definitions

• "Services" means our websites, software, and services, including those listed in section 3.
• "Hosted Service" means a Service we run on our own infrastructure, where you have an account.
• "Local Software" means software that runs on your own device.
• "Your Content" means anything you upload, create, or generate using the Services.
• "Account" means your registration for a Hosted Service.

3. Our services

These terms cover:

• lmctech.co.uk and lmctraining.co.uk
• Web and software development services
• AI readiness consultancy
• Training services
• PackPilot (packpilot.lmctech.co.uk), a Hosted Service that generates training session packs for charities, recovery services, community organisations, and professional trainers
• Social Jen (socialjen.lmctech.co.uk), a Hosted Service currently in private early access, for creating social content and marketplace listings and publishing to your connected accounts
• Any other software or service we make available

Where we agree a separate written contract with you (a statement of work, training agreement, or similar), that contract takes precedence over these terms to the extent of any conflict.

We may add, change, or withdraw features. Where a change materially reduces functionality you rely on, we will give reasonable notice.

4. Accounts

To use a Hosted Service you need an Account.

You agree to:

• Provide accurate information and keep it up to date
• Keep your password and any API keys secure and confidential
• Not share your Account with others, unless we have agreed a multi-user plan
• Tell us promptly at [email protected] if you suspect unauthorised access

You are responsible for activity under your Account, except where it results from our own failure.

You must be at least 18 and, where you are acting for a business, authorised to bind that business.

We may suspend or close an Account under section 11.

5. Acceptable use

You must not use the Services to:

• Break the law, or infringe anyone's rights including intellectual property
• Upload or generate content that is unlawful, defamatory, harassing, obscene, or discriminatory
• Impersonate anyone, or misrepresent your association with anyone
• Upload malware or anything designed to disrupt systems
• Attempt to gain unauthorised access to our systems or another user's data
• Reverse engineer, decompile, or copy our software, except where the law gives you that right and we cannot exclude it
• Scrape or bulk-extract data, or place unreasonable load on our infrastructure
• Resell or provide the Services to third parties without our written agreement
• Generate content designed to deceive, including fake reviews, fake endorsements, or content misrepresenting a person or organisation
• Breach the terms of any third-party platform you connect

We may investigate suspected breaches and take proportionate action, including suspension.

6. Your content

You keep ownership of Your Content. We do not claim any ownership in it.

You grant us a limited licence to host, store, copy, transmit, and display Your Content only to the extent needed to provide the Services to you. This licence ends when you delete the content or close your Account, except where we must retain it by law.

You are responsible for Your Content, including having the rights to any images, video, audio, text, logos, or other material you use in it.

We do not use Your Content to train AI models, ours or anyone else's.

Some Services use both our own self-hosted AI models and third-party AI providers, currently Google Gemini. Where a third-party provider is used, we do so under terms which provide that your content is not used to train their models. Full detail is in section 6.3 of our Privacy Policy.

7. AI-generated content

Some Services use artificial intelligence to generate or suggest content, including text, images, and video.

You should understand:

• AI output can be wrong. It may contain factual errors, invented details, or unsuitable material.
• You must review output before using it. You are responsible for anything published under your name or your business's name.
• We do not warrant that AI output is accurate, original, or non-infringing.
• Similar output may be generated for other users. We cannot guarantee uniqueness, and we make no representation that AI output is protected by copyright.
• Where a platform requires disclosure of AI-generated content, complying is your responsibility.

Do not rely on AI output for legal, financial, medical, or other professional advice.

PackPilot specifically

Everything PackPilot generates is a draft. You and your organisation are responsible for reviewing all generated content, checking its accuracy and suitability, and adapting it to your local procedures, policies, and legal obligations before any use. You must confirm this before each pack is generated.

PackPilot does not provide legal, clinical, medical, safeguarding, regulatory, or accredited-assessment advice. Certificates it produces record attendance only and are not qualifications.

If your training touches regulated activity, for example safeguarding, first aid, medication handling, or clinical practice, you must ensure the content is verified by an appropriately qualified person before use.

8. Connected social media accounts

Some Services connect to social media accounts you own or are authorised to manage. Social Jen currently supports connections to Facebook and Instagram (via Meta), TikTok, LinkedIn, X, YouTube, Threads, Reddit, and Bluesky.

• You may only connect accounts you own or have permission to manage
• Content is published only when you explicitly instruct it
• We do not post on your behalf without your instruction
• We do not access data beyond the permissions you granted
• You can disconnect at any time, in the software or from the platform's own settings

Your use of a connected platform remains subject to that platform's terms. If a platform suspends, restricts, or changes access to its services, the Services' ability to work with it may be affected, and we are not responsible for that.

TikTok

Where you connect a TikTok account, you additionally agree to comply with the TikTok Terms of Service and the TikTok Community Guidelines. You are responsible for ensuring content you publish to TikTok complies, including correctly disclosing branded, promotional, or AI-generated content where TikTok requires it.

Facebook and Instagram

Where you connect a Facebook Page or Instagram professional account, you additionally agree to comply with the Meta Terms of Service, the Meta Community Standards, and the Instagram Terms of Use. You must have the right to manage any Page or account you connect, and you are responsible for correctly disclosing branded, promotional, or AI-generated content where Meta requires it.

9. Fees and payment

Fees are as set out in your order, quotation, statement of work, or the pricing published for the relevant Service.

PackPilot

• Single pack: £29. Five-pack bundle: £99. Both are one-off payments granting pack credits. Credits do not expire.
• Subscription: £39 per month, allowing up to 10 packs per billing month. Unused allowance does not roll over.
• Payments are processed by Stripe. Prices include VAT where applicable.
• You can cancel a subscription at any time. Access continues to the end of the paid period. See our refund policy at https://packpilot.lmctech.co.uk/refunds

Consultancy, development, and training

• We accept payment by Stripe, PayPal, or bank transfer against an invoice.
• Unless stated otherwise, invoices are payable within 30 days.
• Prices for these services exclude VAT unless stated. VAT is added where applicable.
• We may charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.
• We may suspend Services where an invoice is significantly overdue, having given you reasonable notice.

Price changes

We may change prices by giving 30 days' notice. If you do not accept a change, you may cancel before it takes effect.

Consumers

If you are a consumer rather than a business, you may have a right to cancel within 14 days of entering the contract. Where you ask us to start providing a digital service during that period, you acknowledge you may lose that right once performance has begun. Nothing in these terms affects your statutory rights.

10. Availability and support

We aim to keep Hosted Services available and reliable, but we do not guarantee uninterrupted or error-free operation unless we have separately agreed a service level agreement with you in writing.

We may carry out maintenance, and will try to schedule planned maintenance outside normal working hours and give notice where practical.

For Local Software, availability depends on your own device and configuration, which are outside our control.

Support is provided as described for the relevant Service or in your contract.

11. Suspension and termination

By you

You may stop using the Services at any time, and close your Account through the Service or by emailing us. Fees already due remain payable.

By us

We may suspend or terminate your access, on notice where reasonably practical, if you:

• Materially breach these terms and do not remedy it within 14 days of being asked
• Breach section 5 (acceptable use)
• Fail to pay an overdue invoice after reasonable notice
• Use the Services in a way that risks harm to us, other users, or third parties

We may suspend immediately without notice where there is a serious and immediate risk to security, legality, or our infrastructure. We will tell you as soon as we reasonably can and explain why.

On termination

Your right to use the Services ends. You can export Your Content for 30 days after termination, after which we may delete it in line with our Privacy Policy. Sections that by their nature should survive (including 6, 12, 13, 14, and 17) continue to apply.

12. Intellectual property

We own, or are licensed to use, all intellectual property in the Services, including software, designs, text, and branding. Nothing in these terms transfers any of it to you.

We grant you a non-exclusive, non-transferable, revocable licence to use the Services for your own business purposes, in accordance with these terms, for as long as your Account or contract is active.

Where we develop bespoke software or a website for you, ownership of the deliverables is governed by that project's contract. Unless that contract says otherwise, we retain ownership of any pre-existing or general-purpose tools, libraries, and know-how we use, and grant you a perpetual licence to use them as part of the deliverable.

You may not use our name, logo, or branding without written permission.

13. Warranties and disclaimers

We warrant that we will provide the Services with reasonable care and skill.

Otherwise, and to the extent permitted by law, the Services are provided "as is" and we exclude all other warranties, whether express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will meet your requirements, that they will be uninterrupted or error-free, or that AI-generated output will be accurate, original, or fit for any particular purpose.

14. Liability

Nothing in these terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot lawfully be limited or excluded

Subject to that, and to the extent permitted by law:

• We are not liable for loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, loss or corruption of data, or any indirect or consequential loss.
• We are not liable for loss arising from content you publish through the Services, from your reliance on AI-generated output, or from the acts or omissions of a third-party platform.
• Our total liability in connection with the Services, whether in contract, tort (including negligence), or otherwise, is limited to the total fees you paid us in the 12 months before the claim arose.

You are responsible for keeping your own backups of Your Content. We keep backups for operational resilience but do not guarantee recovery of your data.

Consumers

If you are a consumer, these limits apply only to the extent permitted by consumer law, and your statutory rights are unaffected.

15. Indemnity

If you are using the Services for business purposes, you agree to indemnify us against claims, losses, and reasonable costs arising from:

• Your Content, including any claim that it infringes a third party's rights
• Your breach of these terms
• Your use of the Services in breach of any law or any third-party platform's terms

This does not apply to consumers.

16. Data protection

Each of us will comply with applicable data protection law.

Where we process personal data as a controller, our Privacy Policy applies: https://lmctech.co.uk/privacy.html

Where we process personal data as a processor on your behalf, for example where you upload personal data belonging to your own customers into a Hosted Service, we will:

• Process it only on your documented instructions
• Ensure our people are bound by confidentiality
• Apply appropriate technical and organisational security measures
• Assist you with data subject requests and security obligations, so far as reasonably practical
• Delete or return it on termination, subject to legal retention requirements
• Not engage a sub-processor without informing you and imposing equivalent obligations

This matters in particular for PackPilot, where documents such as attendance registers and certificates are designed to hold the names of training participants. Where you enter personal data about other people, you are the controller and we are your processor. You are responsible for having a lawful basis to share that data and for telling those people how it is used.

You must not enter special category data (such as health information about a participant) unless you have a specific lawful basis, and you should enter no more personal data than you need.

For substantial processing arrangements we will enter into a separate data processing agreement with you, which takes precedence over this section.

17. General

Force majeure. Neither of us is liable for failure to perform caused by events beyond reasonable control, including outages at third-party providers.

Assignment. You may not assign these terms without our written consent. We may assign them to a group company or a buyer of the business.

Subcontracting. We may subcontract, and remain responsible for the subcontractor's performance.

Entire agreement. These terms, plus any signed contract with us, form the whole agreement between us and replace any earlier understanding.

No waiver. If we do not enforce a right, that is not a waiver of it.

Severability. If a provision is found unenforceable, the rest continues in force.

Third parties. No one other than you and us has rights under these terms under the Contracts (Rights of Third Parties) Act 1999.

Notices. Notices to us go to [email protected]. Notices to you go to the email address on your Account or in your contract.

18. Changes to these terms

We may update these terms. Changes are posted on this page with an updated revision date.

For material changes affecting Hosted Services or ongoing contracts, we will give at least 30 days' notice by email or in the Service. Continuing to use the Services after that means you accept the updated terms. If you do not accept, you may terminate before they take effect.

19. Governing law and jurisdiction

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

If you are a consumer resident elsewhere in the UK, you may bring proceedings in your own jurisdiction.

20. Contact

Email: [email protected] Post: LMC TECH LTD, C/O ABC Accounting Services, 1 Willoughton Place, Wharton Close, Gainsborough, Lincolnshire, England, DN21 1EB Web: https://lmctech.co.uk/contact/